Delivery and shipping policy
For standard shipping, you should receive your order within 5-7 business days. We will pack and ship your order within two business days of receiving it, and you will receive a shipping confirmation email once this occurs.
Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Shipments can be sent to both PO Boxes and Military APO/FPO addresses via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.
We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses at this time.
Once an order has shipped out, we will send you an email with the tracking number. Just copy the tracking number and go to the USPS website and enter in your tracking number for an update.
If you’re not completely happy with your purchase, please let us know and we’ll try to make things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label for all authorized returns on orders made in our online store.
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
We offer free shipping for orders over $35.00 dollars and delivered within the contiguous USA. Sorry to out friends in Hawaii, Alaska and U.S. Territories.
We ship Monday through Friday because we're playing with our pups on the weekends and hope you are too. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.